What do I do if my parcel arrives damaged?

If your parcel is delivered damaged, you should ask the delivery person about it and this must be noted by the delivery person when the parcel is handed over. 
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If your parcel has already been delivered in a visibly damaged condition, file a damage claim with DHL or the shipping service provider as follows:

Take the parcel and all its contents to your nearest post office or to the point of contact of the respective shipping service provider (or send an e-mail with sufficient photographic material and a description of the damage).
Explain there that you have received your parcel damaged. You will receive a form for reporting the damage and fill it out. Have the damage report stamped and signed by the postal clerk/employee.
Then leave the damaged parcel at the post office and you will receive a written confirmation. 

The shipping service provider will investigate the damage and then inform us of the result of the investigation. We will then inform you immediately. The processing of DHL / UPS / other service providers can take up to 4 weeks.

IMPORTANT!  The damage must be reported to the parcel service provider within 7 days of receipt of the parcel, as no complaints will be accepted after the 7-day complaint period has expired.