My order hasn't arrived yet. What now?

As soon as we have handed over the parcel to the parcel service provider, we will send you a shipping confirmation by e-mail. You will also find the shipment number there.  Use the number on the website of the parcel service provider to check the status of the delivery.

If you have ordered items with different shipping dates and they are shipped separately, you will receive a tracking number for each package.

If an order has to be delivered later by the manufacturer because it is currently not in stock, the delivery time will be extended accordingly.

Should it happen in rare cases that your ordered goods are not available, we will of course inform you as soon as possible and refund any payments already made directly.